Shipping & Returns
Absinthe Original Delivery Times
We currently offer express shipping by DHL Express and also economy shipping by Czech post.
DHL Express - delivery time is usually 3 business days to the USA, Australia and Asia. For UK and European deliveries it is about 2 business days.
Czech post - standard delivery time is usually 3-5 business days in the Czech Republic, 5-7 business days to Slovakia, Poland, Germany and France.
Shipping to other countries can take up to 21 days.
Please note we do not process and despatch any parcels on Saturdays, Sundays or Bank Holidays. All of our delivery services require a signature as proof of delivery in all cases!
One Shipment When Your Complete Order Is Ready
Unless other instructions are given, we will wait until we have all the items in your order before shipping any of them. For example, if you order one item that is in stock another that is temporarily back ordered, we will ship both to you together when both items become available. Typically, items are back in stock within 3-5 business days, so nearly all of our packages ship very quickly.
Shipping And Handling
Goods will be shipped once payment has been validated. All shipping is calculated based on the volume and weight of the product and the country it is being delivered to. The cost of the item (for insurance) is also taken into consideration. For this reason we cannot list a definite price costing of the delivery charges. This is calculated and displayed for you upon checkout.
You may return unwanted goods within 14 days for a refund, provided that the product has been unopened and unused. However, please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 30 days. Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Please contact our Sales Department stating the reason for return and provide a day time telephone number.
Our returns policy & company procedures fully comply with the European Distance Selling Act.
Damaged In Transit
Upon receipt of your delivery, please check to make sure the packaging has no visible signs of damage. If you feel that it has experienced a rough ride then please contact us stating the nature of the problem, your name, e-mail address and postal code. In order for us to carry out any investigations with our couriers and possibly to issue a refund, please contact us within 48 hours of receiving your delivery. We advise you to retain all packaging for possible inspection. All packages are insured for full value.