Absinthe Original Acessory Shop accepts orders from any country in the world. All deliveries must be signed for. If no-one is available to accept delivery, a card will be left. Customers should call to arrange a further delivery time. Complete the order form with full details, including your name and address, the recipient's name and address and your credit card details. Payment is required before despatch. Please note than your credit card details will be sent via secure server system: High-grade Encryption (AES-256 256 bit). Multiple orders to separate addresses must be ordered on a separate order form for each address. We cannot take any responsibility for incorrect orders or non-delivery due to incorrect information being provided. In the event of an incorrect address or the non authorisation of payment, we will endeavour to contact the customer. La Boheme accepts PayPal payments and Credit Cards.
Value Added Tax (VAT)
Prices of all absinthe products available at AbsintheOriginal.cz are including VAT.
Our complaints handling policy
We will deal with complaints effectively. We will be fair and handle your complaint confidentially. Our complaints system is easy to use and available on line. You will receive an acknowledgement within 5 working days and we will provide a time scale for resolving the dispute and keep you notified of progress. We cannot accept responsibility for goods correctly shipped but not received by the customer (i.e. lost in post), but we will at our discretion replace lost items if the customer has correctly completed and returned to us, a compensation claim for the courier.
DHL Express - delivery time is usually 2 business days to the USA, 4 days to Australia and Asia. For UK and European deliveries it is about 1-2 business days. Czech post - standard delivery time is usually 3-5 business days in the Czech Republic, 5-7 business days to Slovakia, Poland, Germany and France. Shipping to other countries can take up to 21 days. Please note we do not process and despatch any parcels on Saturdays, Sundays or Bank Holidays. All of our delivery services require a signature as proof of delivery in all cases!
One Shipment When Your Complete Order Is Ready
Unless other instructions are given, we will wait until we have all the items in your order before shipping any of them. For example, if you order one item that is in stock another that is temporarily backordered, we will ship both to you together when both items become available. Typically, items are back in stock within 3-5 business days, so nearly all of our packages ship very quickly.
Shipping And Handling
Goods will be shipped once payment has been validated. All shipping is calculated based on the volume and weight of the product and the country it is being delivered to. The cost of the item (for insurance) is also taken into consideration. For this reason we cannot list a definite price costing of the delivery charges. This is calculated and displayed for you upon checkout.
On our website, you have the option to view the price of all products in our local currency (CZK) or in Euros, Dollars, etc. However, you must be fully aware that all products sold on this site are invoiced in Czech currency only. Prices in other currencies appearing on Absinthe Original website are only indicative and should not be considered as the values you will see printed as Absinthe Original charge on your monthly bank statement. If the currency of the country you live is not CZK, what you will see printed on your bank statement would be the equivalent between CZK and your currency, based on the currency exchange rates of your bank at the time of the transaction.
Damaged in Transit
Upon receipt of your delivery, please check to make sure the packaging has no visible signs of damage. If you feel that it has experienced a rough ride then please contact us stating the nature of the problem, your name, e-mail address and postal code. In order for us to carry out any investigations with our couriers and possibly to issue a refund, please contact us within 48 hours of receiving your delivery. We advise you to retain all packaging for possible inspection. All packages are insured for full value.
You may return unwanted goods within 14 days for a refund, provided that the product has been unopened and unused. However, please note, that other than for faulty goods, you will have to pay the cost of returning the goods. Your money will be returned within 30 days. Shipping charges will not be refunded in all cases. Refunds will be made with the same method of payment as the original order. Please contact our Sales Department stating the reason for return and provide a day time telephone number. Our customer service line is +420 777 966 300 and lines are open between 8am and 8pm Mon to Fri. Calls are charged at National rates. Our returns policy & company procedures fully comply with the European Distance Selling Act.
None of these terms and conditions affect your statutory rights in any way. These Terms and Conditions are valid from the 16th of July 2017